FAQ
PrecisionPro Ordering, Product, Returns & Payment Information
Ordering
Shipping Timelines
At PrecisionPro, we understand the excitement you feel as you eagerly await the arrival of your new pair of women's footwear. The process of getting your order shipped is a meticulous one, designed to ensure that your shoes reach you in pristine condition and in a timely manner.
Our dedicated team generally requires 1 - 2 working days to carefully package and dispatch your complete order. This time frame is dedicated to a series of crucial steps. Once your order is received, our inventory management system kicks into high gear. Our team first conducts a comprehensive check to confirm the availability of each item in your order. Given the popularity of our footwear collections, this step is essential to avoid any disappointment. Our warehouses are organized with precision, housing a vast array of shoes in a climate - controlled environment. This ensures that the materials, whether it's supple leather, breathable fabric, or durable synthetic components, maintain their integrity until they reach you.
After confirming inventory, our quality control experts take over. For each pair of shoes, they conduct a thorough inspection. They examine the stitching to ensure it's tight and even, as loose stitches can lead to premature wear and tear. The soles are checked for proper adhesion and durability, especially for shoes that are expected to withstand various terrains. The hardware, such as buckles, zippers, or studs, is tested for functionality and resistance to corrosion. For example, a buckle on a pair of ankle boots should fasten and release smoothly, and the metal should not show signs of rust or tarnish.
Once the quality check is complete, our packaging team steps in. They carefully wrap each pair of shoes in soft, acid - free tissue paper. This not only protects the shoes from scratches during transit but also helps maintain the shape of delicate parts like high - heeled pumps or sandals with intricate straps. The shoes are then placed in custom - designed boxes that are sturdy enough to withstand the rigors of shipping. Each box is labeled accurately with your shipping address, order number, and a detailed list of the contents inside.
However, for more intricate women's footwear items like elaborate high - heeled boots or designer sandals with complex details, the process may take 3 - 4 working days. These items often require extra attention. An elaborate high - heeled boot with hand - carved wooden heels and detailed embroidery needs to be inspected more thoroughly. The embroidery is examined stitch by stitch to ensure that the design is intact and the threads are secure. The wooden heels are checked for any cracks or unevenness. Designer sandals with complex beading or delicate leatherwork are handled with extreme care. The beading is inspected for any loose beads, and the leatherwork is examined for any signs of damage or poor craftsmanship.
Orders placed after 3:00 pm EST on Friday or over the weekend will be shipped on the next business day. This is because our shipping partners operate on specific schedules, and we want to ensure that your order is processed in the most efficient way possible. By waiting until the next business day, we can take advantage of the normal business - day shipping procedures, which are optimized for speed and accuracy.
Shipping Destinations
We're proud to offer worldwide shipping for our stunning women's footwear collections. Whether you're in a bustling city like Tokyo, a coastal town in Australia, or a remote village in Europe, you can enjoy our stylish shoes.
Please note that international shipping times can vary significantly depending on the specific location. Shipping to major urban centers with well - established logistics infrastructure, such as London or New York, may take a relatively shorter time, perhaps around 5 - 7 business days. These cities have multiple shipping carriers with frequent flights and efficient ground transportation networks. However, if you're located in a more remote area with limited shipping routes, it could take up to 14 business days or more. Shipping to such areas may involve multiple transfers, longer transit times, and additional handling.
Additionally, when shipping outside the country where we are based, additional customs fees or import taxes might be applicable. These fees are determined by the customs authorities of the destination country and are beyond our control. Customs regulations can be complex, with different countries having different rules based on the value of the goods, the type of materials used, and the origin of the products. For example, some countries may levy higher taxes on luxury footwear made from certain types of leather or with high - value embellishments. We recommend that you check with your local customs office before placing an order to get an estimate of any potential additional costs. This way, you can make an informed decision and avoid any surprises when your order arrives.
Order Inquiries
If you have any issues or questions regarding your order, we've made it easy for you to get in touch. Simply make use of the contact form on our Contact Us page. Our customer service team is staffed with friendly and knowledgeable representatives who are dedicated to helping you.
Whether you're wondering about the status of your order, need to change the shipping address, or have a question about a specific product in your order, our team is ready to assist. They monitor the contact form regularly throughout the day and will respond to your query as quickly as possible, usually within 24 hours. You can also reach out to us via email or phone, and our contact information is prominently displayed on the Contact Us page.
Product
Material Sourcing
At PrecisionPro, we're committed to sourcing our materials in an ethical and environmentally friendly way. We believe that fashion should not come at the expense of people or the planet.
A large part of our shoe materials, including leathers, fabrics, and trims, are obtained from local suppliers. By working with local businesses, we're able to boost and support the local economy. These local suppliers often possess unique artisanal skills that add a special touch to our products. For example, the leather used in our shoes may come from a local tannery that has been perfecting its craft for generations. They use traditional methods to tan the leather, resulting in a high - quality, durable material with a beautiful texture. The tannery may use natural dyes and sustainable water - treatment processes, reducing the environmental impact.
The fabrics we use, such as breathable linings or stylish outer materials, are also sourced locally whenever possible. This reduces the carbon footprint associated with transportation. Our trims, like decorative laces or buckles, are often handmade by local artisans. These artisans pour their creativity and skill into each piece, adding a unique and personalized touch to our shoes. We also ensure that all our suppliers adhere to strict ethical standards. This includes fair labor practices, safe working conditions, and environmental sustainability. We regularly visit our suppliers to verify that they are meeting these standards.
Color Accuracy
The colors depicted in our product pictures are usually quite accurate. Our team takes great care to capture the true colors of our footwear. We use high - quality cameras and professional lighting to ensure that the images you see on our website are as close as possible to the actual product.
However, slight differences might occur due to several factors. One of the main reasons is variations in material batches during the dyeing process. Even though we work closely with our suppliers to maintain consistent color standards, there can be minor differences from one batch to another. For example, if a particular leather is dyed in different batches, the shade may vary slightly. This can be due to differences in the concentration of dyes, the temperature during the dyeing process, or the quality of the leather itself.
Another factor is differences in display settings on various monitors. The color settings on your computer, tablet, or smartphone can affect how you perceive the colors in our product pictures. Some monitors may have a warmer or cooler color temperature, which can make the colors appear slightly different. To get the most accurate representation of the color, we recommend calibrating your monitor or viewing the product pictures on multiple devices.
Returns
Return Policy
For full details about our return policy, please refer to our Returns & Exchanges page. We've designed a comprehensive policy to ensure your satisfaction.
If you're not completely happy with your purchase, we want to make the return process as easy as possible. Our policy outlines the conditions for returns, such as the time frame within which you can return the item, the condition the item must be in, and the process for initiating a return. We understand that sometimes a pair of shoes may not fit as expected or may not be exactly what you had in mind, and our return policy is in place to address these situations.
Damaged Items
We take great care to ensure proper packaging of our footwear. Each pair is carefully wrapped and placed in a sturdy box to protect it during transit. However, if your shoes arrive damaged, please notify us immediately through our contact page.
When you contact us, please provide details about the damage, such as a description of what is wrong, any visible marks or defects, and the condition of the packaging. It's also helpful if you can attach photos of the damaged shoes and the packaging. Our customer service team will then assess the situation. We may work with the shipping carrier to determine the cause of the damage. Depending on the circumstances, we'll either arrange for a replacement pair of shoes to be sent to you or issue a refund.
Payment
Cash on Delivery
Unfortunately, we do not offer cash on delivery. While we understand that some customers may prefer this payment option, we've found that it can pose certain challenges in terms of security and efficient order processing.
However, we provide a variety of convenient payment options to protect your purchase in case you need to make a return due to issues with the product. Our payment options include major credit cards like Mastercard, Visa, and American Express. These payment methods offer buyer protection in case of disputes. For example, if you encounter a problem with your shoes and need to return them, you can often initiate a chargeback through your credit card company if the issue is not resolved directly with us.
Afterpay
Yes! We have partnered with Afterpay to offer flexible payment options for customers all around the world, including those in Los Angeles. Afterpay allows you to split your purchase into four interest - free installments. You pay the first installment at the time of purchase, and the remaining three installments are due every two weeks.
This payment option gives you the flexibility to get the shoes you love without having to pay the full amount upfront. It's a great way to manage your budget, especially if you're making a larger purchase. Whether you're buying a pair of elegant high - heeled pumps for a special occasion or a trendy pair of sandals for the summer, Afterpay makes it easier to afford your PrecisionPro footwear.